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A forgotten password - where and how to change it




There are two cases here:

a. you forgot your password for the ticketing/billing system at https://solid-hosting.net/clients - you can reset your password at

https://solid-hosting.net/clients/pwreset.php

using your username (usually your email address). If you do not remember your username then please contact us at support@solid-hosting.net to resolve the problem ASAP.

b. you forgot your password for the CPanel - the interface used for managing your hosting account. The default CPanel login page (it is https://us1.solid-hosting.net:2083 for our server) does not allow for resetting one's password, so you must use our billing/ticketing system to do that. Here is how:

- log in to our billing/ticketing system at https://solid-hosting.net/clients (refer to a. on how to reset the password for that system, if you need to)
- click the "Service Records" button, and follow the Details button - Details button
- scroll down to the "Login Details" section and use the two fields there to change your password

You can read more about these two interfaces at

https://www.solid-hosting.net/clients/knowledgebase.php?action=displayarticle&id=6

Please contact us at support@solid-hosting.net if you need further assistance.



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